At Garden Nest, we are committed to making your online shopping experience easy and enjoyable. However, we regret to inform you that we cannot offer refunds or exchanges under normal circumstances.

If you receive damaged goods or products that do not match the specified details, please contact our customer service team within 24 hours of delivery. Our team will review your issue and determine the appropriate course of action.

Important: To process claims for damaged products, you must provide an unboxing video. Unfortunately, pictures alone will not suffice, as we require clear evidence of the condition upon opening. The video must show the unboxing process without interruption, as any further video after opening the box will not be accepted.

Return Policy :

We do not offer a return policy on any purchases

Refund Policy :

We offer refunds only for damaged parcels or missing items. To request a refund, video evidence must be submitted within 24 hours of delivery. Refunds are processed within 7 days after receiving valid proof

Refund Conditions for Damaged Products:

Video Requirement:
An unboxing video is mandatory for any claims regarding damaged products.
Pictures are Not Valid:
Photographs will not be accepted as proof for damaged items.
Refund or Replacement: 
Depending on the assessment of your claim, we will offer a refund or a replacement as deemed suitable.

If your parcel has not arrived within **15-20 working days**, please reach out to our customer service team for assistance regarding a refund or reshipment.

Thank you for choosing Garden Nest. We appreciate your understanding and support!